TRAINING PROFESSIONAL BUILDING AND MANAGE CONTACT CENTER FOR YOUR CUSTOMERS

Training Memanajemen Customer Satisfaction

Training Memaksimalkan Biaya Operasional

training memanajemen customer satisfaction murah

PROGRAM OUTLINE:

Your take away:
   *    The knowledge of managing your customers satisfaction
   *    Optimization of your operation cost
   *    Improving the workforce productivity through performance tracking
   *    Identified necessary technology and infrastructure for contact center
   *    Ability to identify key performance measurements in Contact Center

What You will Cover

I. Contact Center, the heart of your service to Customers
   *     Contact Centre background
   *     Contact Centre benefits

II. Managing Operations  in Contact Center
   *   Managing Your Contact Center Representatives
   *   Real time floor management
   *   Providing necessary knowledge and skills
   *   Quality assurance

III. Supporting the Contact Center
   *  Work Force Management
   *  Operational data analysis
   * IT and Infrastructure enabler
   *  Conducive Work place

IV.  Building your Service  Standard
   *  Greeting
   * Probing
   *  Delivering accurate solution
   * Closing

V. IT and Infrastructure
   * CTI
   * CRM
   * Workforce Management application
   *  Observation Tool
   * Knowledge management application

VI. Measuring your Performance
   * Customer satisfaction
   * Service Level
   * Cost effectiveness
   * Defect  elimination

Target Participant

Manager and Staff

Workshop Leader

ERAWAN SUPRIATNA, S. Kom ( Senior Praktisi )

Jadwal training professional building and manage contact center for your customers terbaru :

§ 23 sd 24 Januari 2019

§ 13 sd 14 Februari 2019

§ 20 sd 21 Maret 2019

§ 17 sd 18 April 2019

§ 28 sd 29 Mei 2019

§ 25 sd 26 Juni 2019

§ 16 sd 17 Juli 2019

§ 15 sd 16 Agustus 2019

§ 17 sd 18 September 2019

§ 22 sd 23 Oktober 2019

§ 20 sd 21 November 2019

§ 19 sd 20 Desember 2019

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Biaya dan Lokasi training memanajemen customer satisfaction terbaru :

Lokasi :

Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)

Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)

Bandung, Hotel Golden Flower (6.500.000 IDR / participant)

Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)

Lombok, Hotel Jayakarta (7.500.000 IDR / participant)

Catatan : Biaya diatas belum termasuk akomodasi/penginapan.

Investasi training memaksimalkan biaya operasional murah :

Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training managing center in contact center murah :

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara) .

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout training memanajemen customer satisfaction terupdate .

4. FREE Flashdisk .

5. Sertifikat training professional building and manage contact center for your customers terupdate .

6. FREE Bag or bagpackers (Tas Training) .

7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training memaksimalkan biaya operasional terbaru .

8. 2xCoffe Break & 1 Lunch, Dinner .

9. Souvenir .