TRAINING ENHANCING YOUR SKILLS TO BECOME A SUCCESSFUL DESK COLLECTOR
Training Meningkatkan Skill Untuk Menjadi Seorang Debt Collector Sukses
Training Pengenalan Debt Collector
Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur
Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.
Desk Collection is a highly specialised form of collecting. It is more than just collecting by using the tool (telephone). The absence of body language means we must rely on our voice only. Many of collectors who are good in face to face communication are poor on the telephone.
Time is important on the phone. Most of people are in hurry when speaking on the phone. Therefore we need skills to compensate for the lack of time.
This comprehensive and practical course provides the key skills needed.
Various skills such as preparation, classification, opening the call, building rapport, negotiation or dealing with difficult debitur, getting agreement, post call activities will be intensively discussed in this program with the aim of developing you as a successful desk collector and improving your existing skills.
Tujuan dan Manfaat Pelatihan
After attending this program, participants will be better able to:
* understand their responsibilities, roles, and attitude as a desk collector
* understand collection system, strategy, and policy
* learn what and how to prepare for a collection process
* understand benefits and challenges of telephone collection
* learn what and how to prepare for a call
* learn how to classify type of debitur and prepare strategy to deal with each type of debitur
* learn how to open the call and set the scenario for an effective call
* learn how to build rapport
* learn how to negotiate or deal with difficult debitur
* learn how to handle objections or inquiries
* understand the post call activities
* achieve desired outcomes for the organisation and themselves
* develop necessary skills to become a successful desk collector
1. Principal of Collection Management
2. Roles, responsibilities, and attitude of a STAR desk collector
3. Collection system, strategy, and policy
4. The role of the telephone
5. The advantages and disadvantages of collecting on the telephone Comparing in terms of time, money, distance, word, tone, body language, and so on
6. Preparation – call objectives and materials
+ What is your objective?
+ Why do you call?
+ Who do you call?
+ Leads or referrals
7. Classification of debitur and strategy for each type of debitur
8. Opening the call – building rapport
+ Setting the scenario
+ Questions using V-A-K-O-G model
+ Identifying pleasure or pain type of people
9. Negotiation skills in collection
10. Getting agreement – handling objections or inquiries Using boomerang method, conditional method, metaphor, and so on
11. Post call activities
+ Follow up
12. Lots of tips and videos for successful desk collector
1. Pemaparan materi menggunakan modul yang disesuaikan dengan output/ tujuan pelatihan ini.
2. Penyampaian materi diberikan dengan metode pengalaman, sehingga dapat sesuai dengan kondisi lingkungan kerja di perusahaan Anda.
3. Pemaparan materi menggunakan media Visual, Auditory, dan Kinestethic peserta.
4. Penyampaian materi selalu dibawakan dengan pendekatan Spiritual dan Emotional.
5. Penyampaian materi untuk menciptakan persepsi baru yang dapat merubah mindset dan pemahaman peserta pelatihan.
Games, Role Play, Group Discussion, Case Study, Simulation, Assignment
This Program is recommended to all new desk collector and those who want to improve or refresh their ability as a professional desk collector.
Lokasi Pelatihan Tahun 2021 :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
- Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
- Untuk biaya dan jadwal training harap menghubungi marketing kembali
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.