TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS
TRAINING EFFECTIVE CUSTOMER SERVICE SKILLS
Training Kemampuan Pelayanan Konsumen
Training Pengenalan Customer Services Skills
Latar Belakang
This is our basic one-day customer service training program which focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
OBJECTIVES:
The objective of this customer service training program is to provide each participant with a basic understanding about customer service and how one goes about providing good customer service.
TYPICAL AGENDA:
* What is Customer Service
* Use of Language
* The Art of Asking Questions
* Your customer Service Attitude
* How to achieve Customer Satisfaction
* Understanding Customer Expectations
Wajib diikuti oleh :
Sales People, Customer Service Representatives, Front-liners, Receptionists, Telephone Operators and anyone in a customer focused position.
Jadwal training effective customer service skills terbaru :
§ 23 sd 24 Januari 2019
§ 13 sd 14 Februari 2019
§ 20 sd 21 Maret 2019
§ 17 sd 18 April 2019
§ 28 sd 29 Mei 2019
§ 25 sd 26 Juni 2019
§ 16 sd 17 Juli 2019
§ 15 sd 16 Agustus 2019
§ 17 sd 18 September 2019
§ 22 sd 23 Oktober 2019
§ 20 sd 21 November 2019
§ 19 sd 20 Desember 2019
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Biaya dan Lokasi training effective customer service skills terupdate :
Lokasi :
Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
Lombok, Hotel Jayakarta (7.500.000 IDR / participant)
Catatan : Biaya diatas belum termasuk akomodasi/penginapan.
Investasi training pengenalan customer services skills murah :
Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training peran pelayanan konsumen murah :
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout training kemampuan pelayanan konsumen terupdate .
4. FREE Flashdisk .
5. Sertifikat training effective customer service skills terupdate .
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc) training pengenalan customer services skills terbaru .
8. 2xCoffe Break & 1 Lunch, Dinner .
9. Souvenir .
