TRAINING INBOUND & OUTBOUND SALES CALL
TRAINING INBOUND & OUTBOUND SALES CALL
TRAINING PELATIHAN PANGGILAN PENJUALAN INBOUND & OUTBOUND
TRAINING ROLE OF TELEMARKETER
TUJUAN TRAINING:
Sesudah mengikuti program ini, peserta akan mampu untuk :
* Menggali kebutuhan customer.
* Proses penjualan.
* Berbicara dengan bahasa customer.
* Menghindari kesalahan sales yang umumnya terjadi.
* Memaksimalkan efektifitas interaksi dengan customer
SIAPA YANG HARUS MENGIKUTI TRAINING INI :
* Telesales Supervisor, team inbound outbound Call, Customer Service, Customer Call, Call Service, dll.
MATERI TRAINING :
Hari Pertama :
ROLE OF THE TELEMARKETER AND COMMUNICATION SKILLS
Role of Telemarketer
* Setting Standard for Telemarketing
* The role of Tele Marketer
* Goal Setting
* The advantages and disadvantages of sellingon the telephone
Communication Overview
* Spoken Communication
* Improving the Communication Effectiveness
* Structure of Communication
Questioning Technique and Listening Skills
* The Type of Questions
* Effective Questioning Techniques
* Active and Passive Listening
* Improving Listening Skill
Telephone Communication
* Telephone Etiquette
* Key Phases of an In/outbound Call
HariKedua :
SELLING SKILLS
Preparation
* Taking advantage of the telephone
* Call objectives and materials
* Knowing your customer
Opening The Call
* The Call Structure
* Building Rapport
* Finding And Developing Needs
* Question Structure
* Designing questions
Matching Needs And Presenting Solutions
* The Benefit Sequence
* Getting Agreement
* Reaching agreement in a professional manner
* Handling objections/reservations
Post Call Activities
* Records
* Follow-up
INSTRUCTOR : Widijatmoko And Team
Lokasi, Biaya, dan Waktu pelatihan :
Yogyakarta, Hotel Dafam Seturan
Jakarta, Hotel Amaris La Codefin Kemang
Bandung, Hotel Grand Serela Setiabudhi
Bali, Hotel Ibis Kuta
Lombok, Hotel Jayakarta
Catatan : Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
Investasi training :
Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas training :
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.
Training Kit (Photo Documentation, Blocknote, ATK, etc).
2x Coffe Break & 1 Lunch.
Souvenir .
(Untuk informasi lebih lanjut harap menghubungi marketing kembali di 0812-9679-4263 an. Aryo Nugroho)
