TRAINING ONLINE IT SERVICE MANAGEMENT (ITSM)

September 2, 2020

TRAINING ONLINE IT SERVICE MANAGEMENT (ITSM)

TRAINING WEBINAR PENGENALAN IT SERVICE MANAGEMENT (ITSM)

TRAINING MANAJEMEN PELAYANAN IT UNTUK PRAKERJA

Descriptions pelatihan pengenalan IT Service Management (ITSM) online

   This course aims at raising individual’s understanding of, and
    competence in IT Service Management as described in the best practice
    or best framework such as in ITIL. This course provides IT Managers
    and Practitioners with a practical understanding of the key concepts,
    principles, processes and functions that enables successful IT Service
    Management   provision. It also prepares delegates for the ITIL
    Foundation Certificate Examination. The course is based on the ITIL
    best practice service lifecycle approach. The purpose of this IT
    Service Management   to help the delegates to define Service and to
    comprehend   and explain the concept of Service Management as a
    practice, and moreover is to certify that the candidate has gained
    knowledge of the ITSM terminology, structure and basic concepts and
    has comprehended the core principles of ITSM practices as referenced
    in the ITIL.

Objectives pelatihan manajemen pelayanan it online

Melalui pelatihan IT Service Management (ITSM) ini diharapkan:

      * Describe the concept of Good PRACTICE
      * Define and explain the concept of a SERVICE
      * Define and explain the concept of SERVICE MANAGEMENT
      * Define and distinguish between FUNCTIONS, ROLES and PROCESSES
      * Explain the PROCESS model
      * List   the characteristics of PROCESSES (Measurable, Specific
        results, CUSTOMERS, and Responds
      * to a specific event) and specifically able to:
           + Briefly explain the Service Lifecycle
           + Describe the structure, scope, components and interfaces of
             the ITIL Library
           + Account for the main goals and objectives of Service Strategy
           + Account for the main goals and objectives of Service Design
           + Briefly explain what value Service Design provides to the
             business
           + Account   for the main goals and objectives of Service
             Transition
           + Briefly explain what value Service Transition provides to the
             business
           + Account   for the main goals and objectives of Service
             Operations
           + Briefly explain what value Service Operation provides to the
             business
           + Account for the main goals and objectives of Continual
             Service Improvement
           + Briefly explain what value Continual Service Improvement
             provides to the business

Target Audience pelatihan prinsip manajemen pelayanan online

   Pelatihan IT Service Management (ITSM) ini ditujukan untuk para:
      * Managers involved and related in the IT operations
      * IT staff and executives involved in risk management and business
        process improvement
      * Information technology professionals involved in projects that are
        concerned, in part, with the automation of business processes
      * IT Managers and Practitioners involved in the strategy, design,
        and implementation and ongoing delivery of business-used IT
        services and who require an insight into Service Management best
        practice
      * Individuals who require a basic understanding of the ITIL
        framework and how it may be used to enhance the quality of IT
        service management within an organization

Course Contents and Descriptions

Materi training yang akan di bahas topik IT Service Management (ITSM)
adalah :

   Day 1:
      * Introduction
      * Service Management as a Practice
      * Service Lifecycle

* Processes covering Service Strategy, Service Design, Service
Transition, Service Operation and Continual Service Improvement

   Day 2:
      * Generic Concepts and Definitions
      * Workshop/Case Study I in ITSM (ITIL V3)
      * Key Principles and Models covering Service Strategy, Service
        Design,   Service Transition, Service Operation and Continual
        Service Improvement
      * Functions

* Framework Exercise I (ITILV3)

   Day3: Roles and Models
      * Roles
      * Key Principles and models of ITSM:
      * The types of service provider
      * The five major aspects of Service Design
      * The service V model
      * The Continual Service Improvement model
      * Technology and Architecture
      * Revision

* Mock Examination

Jadwal Pelatihan sinaran-training.com tahun 2023 :

Batch 1 : 18 – 19 Januari 2023

Batch 2 : 8 – 9 Februari 2023

Batch 3 : 15 – 16 Maret 2023

Batch 4 : 19 – 20 April 2023

Batch 5 : 16 – 17 Mei 2023

Batch 6 : 13 – 14 Juni 2023

Batch 7 : 12 – 13 Juli 2023

Batch 8 : 9 – 10 Agustus 2023

Batch 9 : 13 – 14 September 2023

Batch 10 : 11 – 12 Oktober 2023

Batch 11 : 15 – 16 November 2023

Batch 12 : 13 – 14 Desember 2023

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan Tahun 2023 :

Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)

Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)

Bandung, Hotel Golden Flower (7.800.000 IDR / participant)

Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)

Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Catatan :

Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.

Flashdisk*.

Certificate of attendance.

FREE Bag or bagpacker.

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