pelatihan IT Service Management (ITSM) online

Descriptions pelatihan pengenalan IT Service Management (ITSM) online

   This  course  aims  at  raising  individual’s  understanding  of,  and
    competence  in IT Service Management as described in the best practice
    or  best  framework  such as in ITIL. This course provides IT Managers
    and  Practitioners with a practical understanding of the key concepts,
    principles, processes and functions that enables successful IT Service
    Management   provision.  It  also  prepares  delegates  for  the  ITIL
    Foundation  Certificate  Examination.  The course is based on the ITIL
    best  practice  service  lifecycle  approach. The  purpose  of this IT
    Service  Management   to  help the delegates  to define Service and to
    comprehend   and  explain  the concept  of  Service  Management  as  a
    practice,  and  moreover  is  to certify that the candidate has gained
    knowledge  of  the  ITSM terminology, structure and basic concepts and
    has  comprehended  the core principles of ITSM practices as referenced
    in the ITIL.

Objectives pelatihan manajemen pelayanan it online

   Melalui pelatihan IT Service Management (ITSM) ini diharapkan:

      * Describe the concept of Good PRACTICE
      * Define and explain the concept of a SERVICE
      * Define and explain the concept of SERVICE MANAGEMENT
      * Define and distinguish between FUNCTIONS, ROLES and PROCESSES
      * Explain the PROCESS model
      * List   the  characteristics  of  PROCESSES  (Measurable,  Specific
        results, CUSTOMERS, and Responds
      * to a specific event) and specifically able to:
           + Briefly explain the Service Lifecycle
           + Describe  the  structure, scope, components and interfaces of
             the ITIL Library
           + Account for the main goals and objectives of Service Strategy
           + Account for the main goals and objectives of Service Design
           + Briefly  explain  what  value  Service Design provides to the
           + Account   for  the  main  goals  and  objectives  of  Service
           + Briefly explain what value Service Transition provides to the
           + Account   for  the  main  goals  and  objectives  of  Service
           + Briefly  explain what value Service Operation provides to the
           + Account  for  the  main  goals  and  objectives  of Continual
             Service Improvement
           + Briefly  explain  what  value  Continual  Service Improvement
             provides to the business

Target Audience pelatihan prinsip manajemen pelayanan online

   Pelatihan IT Service Management (ITSM) ini ditujukan untuk para:
      * Managers involved and related in the IT operations
      * IT  staff and executives involved in risk management and  business
        process improvement
      * Information technology professionals involved in projects that are
        concerned, in part, with the automation of business processes
      * IT  Managers  and  Practitioners involved in the strategy, design,
        and  implementation  and  ongoing  delivery  of  business-used  IT
        services  and  who require an insight into Service Management best
      *  Individuals  who  require  a  basic  understanding  of  the  ITIL
        framework  and  how  it  may  be used to enhance the quality of IT
        service management within an organization

Course Contents and Descriptions

   Materi  training yang akan di bahas topik IT Service Management (ITSM)
    adalah :

   Day 1:
      * Introduction
      *  Service Management as a Practice
      * Service Lifecycle

     * Processes  covering  Service  Strategy,  Service  Design,  Service
        Transition, Service Operation and Continual Service Improvement

   Day 2:
      * Generic Concepts and Definitions
      * Workshop/Case Study I in ITSM (ITIL V3)
      * Key  Principles  and  Models  covering  Service  Strategy, Service
        Design,   Service  Transition,  Service  Operation  and  Continual
        Service Improvement
      * Functions

     * Framework  Exercise I (ITILV3)

   Day3: Roles and Models
      * Roles
      * Key Principles and models of ITSM:
      * The types of service provider
      * The five major aspects of Service Design
      * The service V model
      * The Continual Service Improvement model
      * Technology and Architecture
      * Revision

     * Mock Examination

Jadwal Pelatihan tahun 2021 :

12 – 13 Januari 2021

10 – 11 Februari 2021

9 – 10 Maret 2021

13 – 14 April 2021

3 – 4 Mei 2021

8 – 9 Juni 2021

13 – 14 Juli 2021

24 – 25 Agustus 2021

14 – 15 September 2021

20-21 Oktober 2021

9 – 10 November 2021 || 7 – 8 Desember 2021

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan Tahun 2021 :

Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)

Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)

Bandung, Hotel Golden Flower (7.800.000 IDR / participant)

Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)

Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Catatan :

  • Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
  • Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.


Certificate of attendance.

FREE Bag or bagpacker.

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