pelatihan ITIL V3. Fundamental online

Descriptions pelatihan pengenalaln ITIL V3. Fundamental online

   This  3-day  certificate  course  is  the ideal starting point for any
    person  or organisation needing to find out about ITIL, the world best
    practice in IT Service Management. The course provides a comprehensive
    understanding  of  the  ITIL  V3  Framework  and how it may be used to
    enhance  the  quality of IT Service Management within an organisation.
    The  focus  is  on  an  integrated  approach  to IT Service Management
    through  cross-departmental  processes and implementation of effective
    communication  channels.  Attendees  learn  a  common vocabulary and a
    shared understanding of IT Service Management best practice.

Objectives pelatihan dasar-dasar ITIL v3 online

   Melalui pelatihan ITIL V3. Fundamental ini diharapkan:

   The  course  enables  delegates  to  understand  how  an integrated IT
    Service  Management framework, based on ITIL best practice guidelines,
    can be adopted and adapted within their own organizations.

   The aim of this course is for each participant to gain competencies in
    the following:
      * Service Management as a Practice
      * Service Lifecycle
      * Key Principles and Models
      * Generic Concepts
      * Selected Processes
      * Selected Roles
      * Selected Functions
      * Technology and Architecture
      * Related standards and frameworks

   The   issues   of   implementing   ITIL  Service  Management  into  an
    organization and creating a cycle of continuous improvement

Target Audience pelatihan penrapan ITIL online

   Pelatihan ITIL V3. Fundamental ini ditujukan untuk para:

   The  ITIL  Essentials course is appropriate for all IT staff, but more
    specifically people in the following roles should attend:
      * IT Managers
      * CIOs
      * IT Line Managers
      * Process stakeholders
      * Service Delivery Managers

   Participants  wishing  to  progress to the further ITIL Certifications
    (Service  Capability  Diploma,  Service Management Diploma or Advanced
    Diploma in IT Service Management)

Course Contents and Descriptions

   Materi training yang akan di bahas topik ITIL V3. Fundamental adalah :

   1. Introduction
      * History of ITIL
      * ITIL Qualification scheme

   2. Service Management as a practice
      * Service
      * Service Management
      * Processes
      * Roles
      * Organization

   3. The Service Lifecycle
      * The  Structure,  Scope,  Components  and  Interfaces  of  the ITIL
      * ITIL Service Life cycle

    4. Service Strategy
      * Service Models
      * Service Portfolio Management
      * Demand Management
      * Financial Management
      * Return on Investment

   5. Service Design
      * Service Catalogue Management
      * Service Level Management
      * Capacity Management
      * Availability Management
      * IT Service Continuity Management
      * Information Security Management
      * Supplier Management

   6. Service Transition
      * Change Management
      * Service Asset and Configuration Management (SACM)
      * Release and Deployment Management
      * Service Knowledge Management

   7. Service Operation
      * Incident Management
      * Event Management
      * Request Fulfillment
      * Problem Management
      * Access Management

   8. Continual Service Improvement
      * The Continual Service Improvement Model
      * IT Governance across the Service Lifecycle

   9. Technology and Architecture
      * Generic  requirements  for an integrated set of Service Management
      * Understand how Service Automation assists with integrating Service
        Management processes

   10. Related Standards and Frameworks
      * ISO/IEC 20000
      * ISO 27000
      * ISO 9000
      * ISO 19770
      * ISO 15504
      * SixSigma
      * COBIT
      * CMMI

   11. ITIL Simulation
      * The  simulation  puts  course  participants  in  the  shoes  of an
        organisation doing its best to maximise revenue through day-to-day
      * Experience  how  to  improve  (ITIL)  processes  so  as to achieve
        business goals
      * Demonstrate  improvements through a balanced approach encompassing
        people, process and technology

   12. Implementing ITIL
      * Implementation tips and tricks
      * Business case and KPIs
      * Aligning    People,   Process,   Technology   and   Organisational


Jadwal Pelatihan tahun 2021 :

12 – 13 Januari 2021

10 – 11 Februari 2021

9 – 10 Maret 2021

13 – 14 April 2021

3 – 4 Mei 2021

8 – 9 Juni 2021

13 – 14 Juli 2021

24 – 25 Agustus 2021

14 – 15 September 2021

20-21 Oktober 2021

9 – 10 November 2021 || 7 – 8 Desember 2021

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan Tahun 2021 :

Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)

Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)

Bandung, Hotel Golden Flower (7.800.000 IDR / participant)

Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)

Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Catatan :

  • Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
  • Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.


Certificate of attendance.

FREE Bag or bagpacker.

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