TRAINING ONLINE ITIL V3. FUNDAMENTAL

September 2, 2020

TRAINING ONLINE ITIL V3. FUNDAMENTAL

TRAINING WEBINAR PENGENALALN ITIL V3. FUNDAMENTAL

TRAINING DASAR-DASAR ITIL V3 UNTUK PRAKERJA

Descriptions pelatihan pengenalaln ITIL V3. Fundamental online

   This 3-day certificate course is the ideal starting point for any
    person or organisation needing to find out about ITIL, the world best
    practice in IT Service Management. The course provides a comprehensive
    understanding of the ITIL V3 Framework and how it may be used to
    enhance the quality of IT Service Management within an organisation.
    The focus is on an integrated approach to IT Service Management
    through cross-departmental processes and implementation of effective
    communication channels. Attendees learn a common vocabulary and a
    shared understanding of IT Service Management best practice.

Objectives pelatihan dasar-dasar ITIL v3 online

Melalui pelatihan ITIL V3. Fundamental ini diharapkan:

   The course enables delegates to understand how an integrated IT
    Service Management framework, based on ITIL best practice guidelines,
    can be adopted and adapted within their own organizations.

   The aim of this course is for each participant to gain competencies in
    the following:
      * Service Management as a Practice
      * Service Lifecycle
      * Key Principles and Models
      * Generic Concepts
      * Selected Processes
      * Selected Roles
      * Selected Functions
      * Technology and Architecture
      * Related standards and frameworks

The issues of implementing ITIL Service Management into an
organization and creating a cycle of continuous improvement

Target Audience pelatihan penrapan ITIL online

Pelatihan ITIL V3. Fundamental ini ditujukan untuk para:

   The ITIL Essentials course is appropriate for all IT staff, but more
    specifically people in the following roles should attend:
      * IT Managers
      * CIOs
      * IT Line Managers
      * Process stakeholders
      * Service Delivery Managers

   Participants wishing to progress to the further ITIL Certifications
    (Service Capability Diploma, Service Management Diploma or Advanced
    Diploma in IT Service Management)

Course Contents and Descriptions

Materi training yang akan di bahas topik ITIL V3. Fundamental adalah :

   1. Introduction
      * History of ITIL
      * ITIL Qualification scheme

   2. Service Management as a practice
      * Service
      * Service Management
      * Processes
      * Roles
      * Organization

   3. The Service Lifecycle
      * The Structure, Scope, Components and Interfaces of the ITIL
        Library
      * ITIL Service Life cycle

    4. Service Strategy
      * Service Models
      * Service Portfolio Management
      * Demand Management
      * Financial Management
      * Return on Investment

   5. Service Design
      * Service Catalogue Management
      * Service Level Management
      * Capacity Management
      * Availability Management
      * IT Service Continuity Management
      * Information Security Management
      * Supplier Management

   6. Service Transition
      * Change Management
      * Service Asset and Configuration Management (SACM)
      * Release and Deployment Management
      * Service Knowledge Management

   7. Service Operation
      * Incident Management
      * Event Management
      * Request Fulfillment
      * Problem Management
      * Access Management

   8. Continual Service Improvement
      * The Continual Service Improvement Model
      * IT Governance across the Service Lifecycle

   9. Technology and Architecture
      * Generic requirements for an integrated set of Service Management
        Technology
      * Understand how Service Automation assists with integrating Service
        Management processes

   10. Related Standards and Frameworks
      * ISO/IEC 20000
      * ISO 27000
      * ISO 9000
      * ISO 19770
      * ISO 15504
      * SixSigma
      * COBIT
      * CMMI

   11. ITIL Simulation
      * The simulation puts course participants in the shoes of an
        organisation doing its best to maximise revenue through day-to-day
        operations
      * Experience how to improve (ITIL) processes so as to achieve
        business goals
      * Demonstrate improvements through a balanced approach encompassing
        people, process and technology

   12. Implementing ITIL
      * Implementation tips and tricks
      * Business case and KPIs
      * Aligning    People,   Process,   Technology   and   Organisational
        requirements

Jadwal Pelatihan sinaran-training.com tahun 2023 :

Batch 1 : 18 – 19 Januari 2023

Batch 2 : 8 – 9 Februari 2023

Batch 3 : 15 – 16 Maret 2023

Batch 4 : 19 – 20 April 2023

Batch 5 : 16 – 17 Mei 2023

Batch 6 : 13 – 14 Juni 2023

Batch 7 : 12 – 13 Juli 2023

Batch 8 : 9 – 10 Agustus 2023

Batch 9 : 13 – 14 September 2023

Batch 10 : 11 – 12 Oktober 2023

Batch 11 : 15 – 16 November 2023

Batch 12 : 13 – 14 Desember 2023

Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan Tahun 2023 :

Yogyakarta, Hotel Dafam Seturan(7.300.000 IDR / participant)

Jakarta, Hotel Amaris Tendean (7.900.000 IDR / participant)

Bandung, Hotel Golden Flower (7.800.000 IDR / participant)

Bali, Hotel Ibis Kuta (8.500.000 IDR / participant)

Lombok, Hotel Jayakarta (8.750.000 IDR / participant)

Catatan :

Waktu pelatihan Dua+1* hari dengan Biaya tersedia untuk Perorangan, Group, dan Inhouse Training, belum termasuk akomodasi/penginapan.
Untuk biaya dan jadwal training harap menghubungi marketing kembali

Investasi training:

Investasi pelatihan selama dua hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas training:

Free Penjemputan dari bandara ke hotel*.

Modul / Handout.

Flashdisk*.

Certificate of attendance.

FREE Bag or bagpacker.

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