TRAINING CUSTOMER SERVICE TELEPHONE SKILLS

TRAINING CUSTOMER SERVICE TELEPHONE SKILLS Training Keterampilan Telepon Layanan Pelanggan Training Telephone Techniques BENEFITS This Workshop is valuable to receptionists, resourcers, recruitment consultants, and account managers who would like to increase their effectiveness in information exchange, active listening, relationship building, complaints handling, and generating greater customer satisfaction. CONTENTS 1. Communication Skills * Understand the crucial…

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